Free P & P on orders over €75.00

Terms and Conditions

Our terms and conditions for the Sliabh Liag Distillers Ireland and Northern Ireland shop have been compiled for the benefit of both our customers and Sliabh Liag Distillers and will prevail for all purchases made in the online shop.

DELIVERY

You will be charged €6.50 per delivery address in mainland UK for all orders under €75.00 irrespective of the number cases you order. Orders with a value over €75.00 are delivered for free.
Deliveries can be made to anywhere in Ireland including Northern Ireland.

Normal deliveries are from Monday to Friday, 9am to 5pm. Deliveries should be received within 2 to 4 working days of order being placed, provided the order is placed before 11am THIS IS NOT A GUARANTEE. Orders can take longer due to circumstances out of our control.

In order for us to deliver to you it as a requirement of our carriers that they are supplied with your name, a mobile phone number and a valid Eircode.

If you can let us know a safe place where we can leave your order in the event of you being out, this will help to ensure you get your order as quickly as possible. You can have your order delivered to you in person if you prefer and, if you are out, the driver will leave a card and you will be able to arrange a new delivery at a time to suit you.

RETURNS, BREAKAGES AND STOLEN GOODS

If any bottles of spirits in a case are broken or spoiled when they are delivered then you should notify us as soon as possible. If bottles in a case are intact but spoiled or substandard then you may choose to return either just the defective bottles or the entire case. If any bottles are broken, the delivery driver will need to collect the whole case including the damaged bottles. Where possible, bottles collected by our carrier must be in their original box to avoid further breakages. You must notify us of any returns within 7 days of delivery. You can call us on +353 74 973 9875, notify us by email on tourandshop@sliabhliagdistillers.com or in writing to Sliabh Liag Distillers, Line Road, Carrick, Co. Donegal, F94 X9DX, Republic of Ireland. All refunds will be paid within 30 days of our receiving your notification of your wish to return your order, provided the order has been collected by our carrier.

AVAILABILITY

At times certain items may become unavailable. If this should occur and affect your order, we will contact you, and if we are unable to reach you then we will substitute out of stock items for similar products of the same or greater price. If there is a particular product that you wish to source and cannot find it on our site please email us at tourandshop@sliabhliagdistillers.com or call and we will be more than happy to try and assist you.

CUSTOMER SATISFACTION

If you are disappointed with Sliabh Liag Distillers’ performance in any way then please contact us immediately at tourandshop@sliabhliagdistillers.com or by calling us on +353 74 973 9875. At Sliabh Liag Distillers we aim to deal with all enquiries and complaints quickly and fairly. All attempts will be made to deal with your query immediately but in instances where we cannot, we will keep you informed about the progress until a resolution has been reached. If you have any suggestions on how we can improve on our service, then please do let us know.

PRICES AND PAYMENT

Prices are shown in Euro and are inclusive of VAT (unless otherwise specified) and are per bottle or per item. Delivery charges may be extra (see above) and you will be advised of this on check-out. We can accept payment by Switch, Visa, MasterCard, and Amex. We reserve the right to withdraw any special offers without notice at any time.

AGE RESTRICTION

At Sliabh Liag Distillers we are committed to not only great products and service but also care and responsibility to our customers, therefore we can only sell alcohol to anyone who is 18 years old or over. By placing an order with us you are confirming that you are at least 18 years old. Spirits can only be purchased as gifts if the recipient is also 18 years or older. Once alcohol-based products have been delivered, the responsibility to ensure that they are not consumed by anyone under the legal age for consumption becomes the recipient’s responsibility.

CANCELLATIONS

You may cancel your order at any time prior to delivery with no charge incurred if the order has not been despatched. Any payments taken will be fully refunded. Any orders cancelled after they have been despatched will be collected and a refund for the goods only will be given minus the delivery charge.

CORPORATE ORDERS

We are happy to receive corporate enquiries through our web site, by email to tourandshop@sliabhliagdistillers.com  or by phone on +353 74 973 9875. We accept payment from corporate customers by Switch, Visa, MasterCard, Amex, bank transfer and cheque. In the case of payment by bank transfer and cheque, orders will only be dispatched when cleared funds have been received in Sliabh Liag Distillers’ bank account.

LIMITATION OF LIABILITY

We will not be liable for loss or damage caused by handling of our products by the customer, for example, spillages or breakages which occur after delivery.

HEALTH AND SAFETY

Alcohol should be consumed in moderation. A case of spirits is heavy and extra care should be taken when lifting it.

RIGHT TO TERMINATE

These terms and conditions are here for the good of all of our customers. If we feel that they have been abused, we reserve the right to close your account.

RIGHT TO CHANGE

We reserve the right to change our terms and conditions without prior notification.

DATA PROTECTION

By providing your details to Sliabh Liag Distillers, you are consenting to Sliabh Liag Distillers maintaining, recording, holding and using the information you give to process your orders, sharing your information with a selection of carriers to enable us to fulfil your order, and to improve our service and to let you know about promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. We take your privacy very seriously and will not pass your details to any third party other than those mentioned above without your permission.

DATA PROTECTION CONSENT

By accepting these terms and conditions you consent to the processing of the personal data held by Sliabh Liag Distillers D.A.C. and you confirm that you understand that this data may periodically be reviewed or refreshed, that you understand that you do not have to provide consent but choose to do so and that you further understand that you may withdraw your consent at any time by notifying the Data Controller at Sliabh Liag Distillers at tourandshop@sliabhliagdistillers.com.